How to Use SafeRoute

SafeRoute is intended to be used during emergencies. It is not intended to be a substitute for proper vehicle maintenance or repairs.
 

  1. If assistance is needed, call 1-855-246-6001.

  2. To begin the reimbursement process, collect the following information:  

    • Current contact information (including name, phone number, and home address)

    • If someone other than the vehicle owner was driving at the time of disablement, include the first and last name of the person driving the vehicle at the time and his or her relationship to the vehicle owner identified on the invoice.

    • If the national dispatch towing service was sent to assist you, the towing company will not provide you a receipt. Therefore, in order to get reimbursed, you must provide a copy of the original invoice from the Certified Service Center that provided the SafeRoute coverage showing: a legible date, your current contact information, and the vehicle year, make, and model. You can also provide a copy of the credit cart statement showing the Emergency Roadside Services charge if desired.

    • If towing services were provided by an approved, local Certified Service Center towing provider, you must submit a copy of the original invoice from the Certified Service Center that provided the SafeRoute coverage showing: a legible date; your current contact information; the vehicle year, make, and model; and a copy of your receipt from the towing provider showing the charge for the towing service.

    • Submit the above information to:

      SafeRoute Customer Care
      PO BOX 17659
      Golden, CO 80402

      Or, email to: mechclaims@sonsio.com.

      Or, fax to: 866-692-1609.
    Auto Value, Bumper to Bumper, and Confidence Plus are all part of the independent member network of the Aftermarket Auto Parts Alliance, the premier aftermarket distribution and marketing program group in the world.

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